Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sparkle Quest Limited ("Company," "we," "our," or "us"), a company registered in England and Wales with registered office at 98 Smyth Rd, Bristol BS3 2DP.

By accessing our website at sparkle-quest.com, using our services, or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services and Products

Sparkle Quest provides electric vehicle accessories, charging solutions, and related installation services. Our services include but are not limited to:

• Sale of electric vehicle accessories and charging equipment
• Home and commercial charging point installation
• Electrical surveys and consultations
• Maintenance and support services
• Technical advice and customer support

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Orders and Pricing

3.1 Order Process

• All orders are subject to acceptance by us
• We reserve the right to refuse or cancel any order
• Order confirmation emails constitute acceptance of your order
• Prices are subject to change without notice until order confirmation

3.2 Pricing and Payment

• All prices are quoted in Pounds Sterling (GBP) and include VAT where applicable
• Payment is required at the time of order unless otherwise agreed
• We accept major credit cards, debit cards, and bank transfers
• Installation services may require deposits as specified in quotations

3.3 Quotations

• Written quotations are valid for 30 days unless otherwise specified
• Final pricing may vary based on site survey findings
• Additional work identified during installation will be quoted separately

4. Delivery and Installation

4.1 Product Delivery

• Delivery times are estimates and not guaranteed
• Risk passes to you upon delivery
• Delivery charges are as specified at checkout
• We require signature confirmation for all deliveries

4.2 Installation Services

• Installation appointments are scheduled subject to availability
• Pre-installation surveys may be required
• Customer must provide safe and appropriate access to installation areas
• Additional charges may apply for unforeseen complications
• Installation work is performed by qualified technicians
• All electrical work complies with current IET Wiring Regulations

5. Returns and Cancellations

5.1 Consumer Rights

If you are a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason. To exercise this right, you must inform us of your decision in writing.

5.2 Product Returns

• Products must be returned in original condition and packaging
• Return shipping costs are borne by the customer unless the product is faulty
• Refunds will be processed within 14 days of receiving returned items
• Custom-made or personalised items cannot be returned unless faulty

5.3 Service Cancellations

• Installation appointments can be cancelled up to 24 hours before the scheduled time
• Cancellations with less than 24 hours notice may incur charges
• Deposits for cancelled services may be retained to cover costs incurred

6. Warranties and Guarantees

6.1 Product Warranties

• All products carry manufacturer warranties as specified
• We provide additional warranties on selected products
• Warranty terms vary by product and are clearly specified
• Warranties do not cover misuse, abuse, or normal wear and tear

6.2 Installation Guarantees

• We guarantee our installation work for a period of 12 months
• Guarantees cover workmanship defects, not product failures
• Electrical installation certificates are provided as required
• Annual safety inspections are recommended and available

6.3 Limitation of Warranties

Except as required by law, all warranties are limited to repair or replacement. We exclude all other warranties, whether express or implied, including merchantability and fitness for purpose.

7. Limitation of Liability

7.1 General Limitations

To the maximum extent permitted by law, our liability is limited to the value of the products or services purchased. We exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption or downtime

7.2 Consumer Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7.3 Insurance

We maintain appropriate public liability and professional indemnity insurance. Details are available upon request.

8. Customer Responsibilities

8.1 Information Accuracy

• You must provide accurate and complete information
• Changes to contact details must be communicated promptly
• Vehicle and installation site information must be accurate

8.2 Site Preparation

• Ensure safe and unobstructed access for installation teams
• Provide necessary permits and approvals where required
• Inform us of any hazards or special conditions
• Ensure electrical supply adequacy for charging equipment

8.3 Use of Products and Services

• Products must be used in accordance with manufacturer instructions
• Regular maintenance must be performed as recommended
• Any modifications or repairs must be performed by qualified persons
• Safety guidelines and warnings must be observed

9. Website Use

9.1 Permitted Use

You may use our website for lawful purposes only. You must not:

• Use the website for any commercial purpose without our consent
• Copy, reproduce, or distribute content without permission
• Attempt to gain unauthorised access to any part of the website
• Interfere with the website's operation or security
• Use the website to transmit harmful or offensive content

9.2 Intellectual Property

All content on our website is protected by copyright, trademark, and other intellectual property rights. You may not use our intellectual property without explicit written permission.

9.3 User-Generated Content

Any content you submit to our website (reviews, comments, etc.) becomes our property and may be used for marketing and promotional purposes.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in our Privacy Policy.

11. Prohibited Activities

You must not:

• Use our services for any unlawful purpose
• Attempt to reverse engineer or modify our products
• Resell our products without authorisation
• Use our services to compete with our business
• Violate any applicable laws or regulations
• Infringe on third-party rights

12. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the English courts.

13. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather
• Government actions, laws, or regulations
• Labour disputes, strikes, or industrial action
• Supply chain disruptions
• Pandemics or public health emergencies
• Cyber attacks or system failures

14. Severability

If any provision of these Terms is found to be unenforceable, the remainder shall remain in full force and effect. Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our services. They supersede all prior agreements and understandings.

16. Modifications

We may modify these Terms at any time by posting the updated version on our website. Your continued use of our services after any modifications constitutes acceptance of the new Terms.

For material changes, we will provide additional notice through:

• Email notification to registered customers
• Prominent website announcements
• Direct communication for ongoing service contracts

17. Contact Information

For questions about these Terms or to report violations, please contact us:

18. Dispute Resolution

18.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most issues can be resolved quickly through direct communication.

18.2 Alternative Dispute Resolution

For disputes that cannot be resolved informally, we may agree to use alternative dispute resolution methods such as mediation or arbitration.

18.3 Consumer Rights

If you are a consumer, you may be entitled to use online dispute resolution platforms or other consumer protection services provided by relevant authorities.